Experience

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  Fol-hope nigeria limited

  May 2012 - Oct 2012

  Student intern

  • Improved operational efficiency by gathering requirements for ongoing projects and organizing details for management use.• Set up and maintained physical and electronic filing systems to ensure ease of file retrieval and customer account documentation.• Ensured timely and accurately written progress reports of projects and operational activities for improved decision-making.• Maintained accurate documentation of all inventory and records of sales to promote accountability and transparency. Show less

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  Command day secondary school

  Aug 2014 - Jul 2015

  Learning instructor

  • Drove student academic progress by 40% than previously recorded, exploring foundational learning concepts with relevant technologies and class discussions.• Prepared, administered, and graded evaluative materials such as examinations and quizzes for both junior and senior classes to assess student understanding.• Adapted teaching methods and innovative instructional strategies to promote learning in students of different skills levels.• Balanced learning-focused classroom knowledge with entrepreneurial studies and practical training. Show less

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  Access bank plc

  Mar 2016 - Apr 2021

  Account relationship manager

  • Consistently surpassed all sales quotas on a year-to-year basis under the Business Banking Team by liaising with high-value accounts and fostering industry relationships to capture emerging business opportunities early.• Capitalized on up-sell opportunities by recommending suitable banking products and services in line with clients’ needs, improving profitability by 25%. • Upheld strict quality control procedures and confidentiality policies while ensuring the regular update of customer account information to aid the service recovery process.• Supported audit processes and eliminated incidences of fines and penalties by regularly reviewing client documentation and account information to ensure adherence to company policies and regulatory requirements.• De-escalated customer concerns and boosted retention ratings by 40% by upholding the highest standards of exceptional customer service in all interactions. Show less

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  Barclays uk

  Jun 2022 - now

  Customer service representative