Experience

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  American express saudi arabia ltd.

  Nov 2006 - Nov 2009

  Lan administrator

  Joined as IT Technician & Helpdesk User Support, charted a growth curve through exceptional performance to merit promotion as LAN Administrator. Designation Chronology: • November 2008 - December 2009: LAN Administrator • November 2006 - October 2008: IT Technician & Helpdesk User SupportKey Responsibilities as LAN Administrator (Nov 2008 – Dec 2009): • Managed a multi-user computing environment, including LAN encompassing - installing and configuring system hardware and software, establishing and managing user accounts, upgrading software, and backup & recovery tasks. • Managing & configuring VLANs switching environment, managing WAN links with branch offices and AVAYA media gateways, monitoring firewall & email filtering appliance, troubleshooting fiber optical links. • Administered anti-virus server, deploying workstations with antivirus software, monitoring scanning reports, virus detection alerts and addressing security vulnerabilities by means of security patches. • Extended technical support for Helpdesk operations and telephone systems, coordinating database backup and disaster recovery strategies. Liaised with suppliers and vendors regarding maintenance, services and repairs issues. Key Responsibilities as IT Technician & Helpdesk User Support (Nov 2006 - Oct 2008): • Served as the sole point of IT Helpdesk contact for users at all branch offices for hardware and software issues, telephonically or through remote access software. • Proffered technical support for end users and catered to support requests in a timely manner to ensure closure of service request to the satisfaction of the client. • Configured, deployed and maintained workstations and supporting infrastructure including telephones and printers. • Supported training of technical support staff and maintenance of training manuals and documentation according to existing standards. Show less

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  Rsaf - royal saudi air force

  Dec 2009 - Apr 2021

  My responsibilities include installation, configuration and maintenance of routers, switches, load balancers, firewalls, network LAN/WAN administration. I was involved in designing and implementation of network architecture in campus and data center ensuring maximum uptime and takes part in IT operations, technical support, and services. I have led the technical team in the development and integration of network communication systems and in carrying out installations, upgrades and changes. I provided support to different teams related to infrastructure, storage, application, database, and security. I monitored, maintained and managed the LAN/WAN links through monitoring tools. I provided training to the IT personnel about the topology and configuration of all network devices and systems. Show less

  • Network Engineer

    Feb 2013 - Apr 2021

  • Network Support Engineer

    Dec 2009 - Feb 2013
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  Foundation bts - business technology solutions

  Jun 2021 - May 2022

  Systems security administrator
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  *

  May 2022 - now

  Technology lead (networks)