Experience

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  Cyberpoint cyber cafe

  Apr 2011 - Dec 2012

  Systems technician

  Formatting /Installation windows operating systems

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  Al zahem international group

  Apr 2012 - Nov 2021

  System analyst

  • Deployed new computers, seamlessly transferring programs and data from old systems, while effectively managing Active Directory user accounts for end users• Delivered onsite technical support for 200 employees, supported multifaceted hardware and software systems for computers and printers, ensured seamless functionality, and resolved intricate technical issues.• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Demonstrated hands-on expertise in installation, configuration, and maintenance of audio and video CCTV surveillance systems. Managed DVR and NVR technology, utilizing various types of cameras for optimal premises security and seamless integration with other systems.• Led the entire process of designing, installing, and commissioning Access Control systems, Fortinet Firewall, Biometric Devices, and time attendance systems. Proficiently handled software installation via TCP/IP, ensuring thorough configuration, integration, and testing for optimal functionality. Show less

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  Cyber point

  Nov 2021 - Jul 2022

  Technical support representative

  • Handled help desk requests, documented user inquiries, and provided support to resolve end-user IT issues via phone, email, or in person.• Assisted customers with more difficult technical issues that required a greater level of personalized care and greater length.• Accessed and documented procedures, tools, and manuals to provide support on company-supplied hardware and equipment.• Reduced customer technical issue resolution time by 40% and minimized call-back frequency by 70% by applying specialized troubleshooting skills and utilizing Jira service management.• Patched software and installed new versions to eliminate security problems and protect data. Show less

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  Afroxchange global

  Mar 2024 - Sept 2024

  Information technology support consultant
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  Avaso technology solutions

  May 2024 - Sept 2024

  Information technology field engineer

  • Provided first and second-level contact and problem resolution for customer issues. • Worked with third-party vendors to remediate complex AV issues as needed. • Communicated timely updates on issue status and resolution. • Maintained ticket updates for all reported incidents. • Installed, upgraded, supported, and troubleshooted XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. • Installed, upgraded, supported, and troubleshooted printers and computer hardware. • Performed general preventative maintenance tasks on computers, laptops, and printers. • Conducted remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment. • Used diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. • Worked in a project-based environment that required flexibility and teamwork and performed other duties as assigned. Show less

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  Neighbourly pharmacy

  Sept 2024 - now

  It specialist