Experience

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  Esse jay handbags

  Nov 2018 - Jan 2019

  Retail assistant

   Responded to customer needs and processed POS transactions Stock count and store presentation Resolved customer service issues and enquiries efficiently Updated customer database with lay-by and customer order requests Showcased empathy and interpersonal skills during busy Xmas period

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  Concentrix

  Feb 2019 - Nov 2019

  Customer service representative

   Provided information to Centrelink customers and branch staff Used complex information systems and software Maintained daily KPI and performance Excel trackers Professionally managed difficult and/or sensitive calls Ongoing call support and 1-on-1 training for new employees Day-to-day implementation of government policies and legislation

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  Telstra

  Apr 2020 - Sept 2020

  Customer service and sales specialist

  Daily use of in-house and Salesforce systems to assist Small Business customers and resolve issuesHigh quality conflict and case resolution, ensuring customers are satisfied with the interactionHighly personalised product and service recommendations based on specific needs

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  Work skills

  Nov 2020 - Jun 2022

  Administrative specialist
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  Aurecon

  Jul 2022 - Sept 2022

  Project administrator
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  Sunwater

  Oct 2022 - Apr 2023

  Administrator
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  Ntjstudio

  Apr 2023 - Mar 2024

  Business owner, social media content creator

  Creation of trending products by analysing competitor and market trends Used Canva to design and export designs for creation Utilised Printful to list products to our Etsy Store NTJStudio Created social media content for our Instagram Set up Google SEO on our Etsy Store

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  Serco

  Mar 2024 - Aug 2024

  Payments officer (wfh)
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  Blackink

  Feb 2025 - now

  Intern

  1. Pre-Event PlanningAdministrative Support: Scheduling meetings with vendors, clients, and teams.Preparing and distributing event-related documents (e.g., contracts, schedules, checklists).Vendor Coordination: Communicating with caterers, decorators, venues, and other vendors.Ensuring contracts and payments are handled appropriately.Logistics: Assisting in venue scouting and selection.Helping to source materials, equipment, and supplies needed for the event.Organizing transportation and accommodation for guests or team members if required.Budget Management: Assisting in tracking expenses and maintaining records.Ensuring the event stays within budget.Marketing and Promotion: Supporting social media campaigns, email marketing, or print promotions.Helping to design or distribute event flyers, tickets, or promotional materials.2. Event ExecutionOn-Site Coordination: Setting up and packing down event spaces.Ensuring vendors arrive and set up on time.Managing guest lists and registration desks.Troubleshooting: Addressing any issues or unexpected situations during the event.Coordinating with the event manager to solve problems quickly.Team Support: Guiding volunteers or team members.Ensuring everyone understands their roles and responsibilities.3. Post-Event ActivitiesWrap-Up: Assisting in dismantling and packing equipment or materials.Ensuring all borrowed or rented items are returned.Follow-Up: Sending thank-you notes or emails to vendors, speakers, or attendees.Collecting feedback from guests, team members, or clients.Reporting: Compiling a post-event summary, including feedback and financial details.Evaluating the success of the event to identify areas for improvement. Show less