Experience

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  Hotel canova

  Jan 2001 - Nov 2002

  Hotel receptionist

  Receptionist, meeting and conference hostess, reservations management, cleaning and catering controller.

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  Diseba s.r.l.

  Dec 2002 - Feb 2006

  Secretary to director

  Support activities for the Marketing Director (Correspondence, agenda, customer welcoming activities, organization of meetings); direct customer management (the preparation of offers, order and agent management); participation in trade fairs; loading-unloading of goods with company management

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  Alitalia compagnia aerea italiana spa

  Mar 2004 - Nov 2014

  Check in and boarding agent

  Check in and boarding international and intercontinental flights, gate manager of long-haul flights, problem solver check- in area, customer care and ancillary salesperson, lounge agent (2005-2007). Check in and boarding agent for Emirates, Korean Air, United Airlines, China Eastern, Meridiana.2009-2014 Strong experienced as trainer and tutor of new employees.

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  Etihad airways

  Nov 2014 - Aug 2016

  Guest services agent

  Check in and boarding – Terminal 1 – Check in and boarding for other airlines especially for Alitalia, Air Berlin, Air Seychelles and NIKI including all Etihad Airways flights departing from Terminal 1 and Terminal 3.

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  Qatar airways

  Aug 2016 - Apr 2019

  Senior airport services agent

  Being visible to ensure that the highest level of service is provided in a professional mannerLiaising with Boarding ,Check-In , Ticketing and other related areas for the smooth acceptance of passengers.Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Premium Lounges, and Boarding Gates.Assisting Duty Officer to handle company materials and recordsWorking with GHA for quick processing of hotel and transfer passengers.Conducting pre-post flight administration to ensure the smooth running of every Qatar Airways flight departure. Show less

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  Vueling airlines

  Apr 2019 - now

  Airport duty manager mxp

  Anticipate critical situations or possible problems by establishing control and coordination mechanisms with the different stakeholders. Guide the handling agents taking into consideration Vueling’s values and objectives. Act as a customer representative at the airport. Make effective decisions to complete service’s recovery when required. Report and identify problems and possible solutions. Supervise and coordinate handling’s operations. Exercise as focal point between Vueling and the different suppliers of the organization. Manage critical situations with passengers. Show less