Experience

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  New york hospital medical center of queens

  Jan 1987 - Jan 1993

  Icu unit clerk

  • Assisted medical staff in a wide range of tasks, obtained supplies during rapidly evolving situations, and worked to ensure the integrity of patient medical records.

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  Yale new haven hospital

  Jan 1997 - Jan 2001

  Registered nurse

  • Directed and coordinated perioperative period activities, prepared supplies, and maintained a focus on anticipating the needs of patients and surgeons. • Revamped surgeon pick lists enabling the nursing staff to quickly obtain patient supplies.

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  Glenhill rehabilitation center

  Jan 2001 - Jan 2011

  Registered nurse supervisor

  • Responsible for facilitating team building across different healthcare disciplines to ensure optimal patient care.• Trained personnel on processes and best practices for the EHR system to thoroughly document patient care.• Served as patient relations liaison, greeted patients and their families, and conducted facility tours.

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  Western connecticut medical group

  Jan 2011 - Jan 2019

  Surgical clinical coordinator

  • Led clinical programs to provide the best possible patient outcomes, monitored operations to identify ways to improve care, helped patients navigate past obstacles on the way to surgery, and managed the post-op triaging of patient sick calls. Supported performance improvement projects by collecting data, improving processes, and standardizing the program. Coordinated a team of three indirect reports to effectively meet the needs of patients.• Assisted with meeting the standards set by the American College of Surgeons (ACS) to be accredited as a Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). Participated in two ACS site visits and answered surveyor’s questions on the program and performance improvement projects. • Coordinated and delivered patient education programs in collaboration with the clinical staff and Integrated Technology Group. Developed a bariatric surgery education program, served as class instructor, and created a guidebook that helped patients access available resources, reduce anxiety, and understand what to expect. • Led a project that significantly decreased post-surgery visits to the emergency department. Enacted program changes that included a phone call check-in after the surgery, a hospital visit to review instructions right before discharge, and more frequent office visits for 18-25-year-old patients based on data indicating a higher rate of ED visits among this group. • Monitored compliance to ensure alignment with all regulatory requirements. Created department policies and procedures, established objectives and standards, and worked to resolve day-to-day operational issues. Show less

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  Connecticut children's

  Jan 2019 - now

  Surgical quality program manager

  • Lead the Children’s Surgery Verification (CSV) Program at Connecticut Children’s Hospital, reporting directly to the Chief Surgical Quality Officer. Guide the continuous improvement of hospital systems, drive quality across surgical disciplines, and ensure the hospital continues to meet standards as a Level 1 CSV Center. • Capture and monitor quality metrics for patient safety events across the institution, analyze data to identify trends and improvement opportunities, and report findings to leaders at monthly Quality Committee meetings. • Headed the initial effort that prepared for and successfully obtained Level-1 (CSV) through the American College of Surgeons (ACS), making Connecticut Children’s the only hospital in the state to hold this distinction. Significantly improved data collection, brought together pediatric disciplines to improve quality metrics, developed policies and care processes, and ensured trained staff and systems were in place.• Serve on a team developing a PDSA (Plan, Do, Study, Act) action plan and conducting Root Cause Analysis activities to improve quality following a patient safety event. Act as the Surgical Services representative on hospital committees to supply surgical data and relay information to the Chief Surgical Quality Officer.• Standardized the Morbidity and Mortality (M&M) Form utilized during monthly meetings and created a process that enabled the consistent monitoring and measurement of quality and safety events across all surgical divisions. • Established a Surgical Multidisciplinary Committee which meets monthly to evaluate system and clinical issues. Brought in liaisons on the committee from each surgical division, broke down institutional siloes, and bridged divides. Helped improve care clinically, and at the systems-level by working together to develop best practice care processes, clinical care guidelines and algorithms. Monitor the sustainment and compliance of these processes and guidelines once in place. Show less