Experience

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  C4 planning solutions, llc

  Sept 2004 - now

  Vtc/lead electronics engineer

  In this current position I am responsible for troubleshooting all hardware and software problems for both secure and non-secure CISCO MCUs (Multipoint Control Unit) or MSE 8510 within the SOUTHCOM domain, as well as support outside command posts and stations within our AOR to include systems that support Windows 7 platforms. I continue to identify and repair any technical issues within our command infrastructure, and maintain, rekey, OTAR, and troubleshoot crypto devices (KIV-7HS/KIV-7M/KIV-19M/KG-194). I have personally installed and configured audio/video equipment such as TANDBERG MPS-800s, CISCO CODIAN MSE 8510s, TANDBERG VCSs and Tandberg Desktop Units and cameras to include POLYCOM HDX/VSX 4000/6000/7000. I have expert skills utilizing the TANDBERG Management Suite (TMS) which allows me to troubleshoot the SIPR and NIPR infrastructures as well as maintain our Telepresence VCSs, Expressways, CODIAN MCUs, Cisco C60 CODECS, CISCO MSE 8330 and MPS 800. I am also the admin for our TMS servers, (MS Server 2008 and SQL Manager 2008) which are required to run our TMS environment. I am proficient with the ADTRAN IMUX Atlas 800 which is used to administer and assign incoming/outgoing ISDN dialing procedures using various T-1/PRIs as well as understanding port configurations on the ADTRAN. I currently hold the title and responsibilities of Lead Tech/Supervisor in which I provide guidance to our VTC support technicians and upper level managers. I am also responsible for training new hires while maintaining a well-kept, organized and efficient VTC Control Room. Show less

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  Sytex inc

  Oct 2004 - Aug 2006

  Help desk technician

  Duties: The responsibilities in this position required me to efficiently identify technical problems and assign them to the appropriate group by issue of a work order via the Unicenter Service Desk application. I would troubleshoot all hardware and software problems as reported to the ASA Help Desk by telephone as well as in person. I would also troubleshoot Windows XP/2000 Platforms; Software, Hardware, and Network Connectivity. I was responsible for the re-creation of all end users MS Outlook Profiles, and assisting all users in bringing their systems or software back on line. My responsibilities also required me to rebuild user laptop accounts for both local users, TSACS and the Common-team. Show less

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  Lockheed martin

  Aug 2006 - Oct 2007

  Technical support/workstation analyst

  Duties: The responsibilities in this position required me to efficiently identify and repair any technical problems with all types of equipment within U.S. SOUTHCOM, US Army Garrison, Federal Reserve Building, Emergency Operations Center (MDFR-EOC) and MARFORSOUTH. I am responsible for physically assisting the effected user on site with any required repairs. I am still responsible for troubleshooting hardware/software problems as the work orders come in, assigned to us from the ASA Help Desk, Systems Administrators, and Enterprise Management. We still troubleshoot Windows XP/2000 platforms; software, hardware, and any network connectivity issues. We are responsible for end users MS Outlook issues/profiles. The majority of our assignments require us to report to the effected users location, with the exception of the few assignments that can be resolved by simply connecting remotely to an effected machine if necessary. Show less

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  Research analysis and maintenance, inc.

  Oct 2007 - Sept 2008

  It technician

  Duties: Troubleshooting hardware and software problems for both SECRET and UNCLASSIFIED terminals within the SOUTHCOM Domain/LAN, which still include systems that support Windows XP platforms. Identify and repair any technical issues within the command, and maintain certain crypto devices (KIV-7/KG-194). As well as conducting re- keys and OTARs (over the air re-key) Was part of the building project to the new UNCLASS HUB which maintains the VTCs on our UNCLASS Domain. I am the administrator for our MGC Interface to both the SECRET and UNCLASS Hubs and ADTRAN interface. The installation of audio/video equipment such as Polycom Desktop Units and cameras, terminating cables and running them from office to office within the command and troubleshooting network connections within the Internal Polycom Domain. Customer service is still a must as we continuously deal with all the flag officers within the command. I am also responsible for troubleshooting any point to point and group Video Teleconferences that we bridge for numerous connections/calls on a daily basis. We also maintain our own work orders for any new Audio/Video installations within our commands offices. Show less

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  X-eeto, inc.

  Sept 2008 - Aug 2011

  Tech control engineer

  USSOUTHCOM Technical Control (TCF). Manage commercial and strategic telecommunication circuits, facilities, systems, and equipment. Provides electronics maintenance, system administration and subject-matter expertise when installing, testing and troubleshooting communications circuits supporting the US Southern Command area of focus and the Network Access Point (NAP) Miami. Maintain regular contact with DISA and USSOUTHCOM Theater NETOPS Control Center regarding the service availability, circuit capacity, and the reporting of communications interruptions. Applies knowledge of electronics engineering and fundamentals of computer hardware, electronics systems software, and computer system architecture and integration. Serves as technical and systems maintainer, conducts system administration and troubleshoots a variety of electronic systems and COMSEC equipment to determine the cause of malfunction and restore circuits. Extensive knowledge of communications test and evaluation processes to assess problem areas within utilized systems and provide appropriate corrective measures. Equipment includes communications electronics and COMSEC equipment, digital and analog encryption devices, key transfer devices, circuit testing equipment, IDNX, ATM switches, Communications Technologies (CNT) matrix switches, network nodes, power supplies, fiber optic modems, CSU/DSUs. Show less

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  By light professional it services

  May 2016 - now

  Vtc gvs subject matter expert (sme)

  This current position allows me to provide video subject matter expertise to support participating customer organizations for a global video teleconferencing system for a DoD client. (US Southern Command) I serve as an advisor, technical assistance provider, and representative to a participating customer organization. This position allows me to analyze and assess customer videoconferencing operational environments including designs, configurations, and procedures for customer site equipment and systems; and advise and recommend alternative methods and architectures for IP video capabilities to meet customer requirements while developing test methods, and perform testing and assessments in coordination with customers to assess suitability of customer systems for operational use with DISA IP video services. As the GVS SME I would ensure the customer site Video Facilitators have a thorough understanding of the services and training opportunities provided by GVS, as well as limitations and issues associated with the multiple video platforms and video edge devices currently in use by GVS customers. I will assist participating customer organizations with exercise planning and execution. The candidate shall assist in the development of exercise, contingency, or organizational Concept of Operations (CONOPS) and work with site VTC facilitators to implement required technical standards, preferred architecture, configuration, and operating practices to optimization VTC sessions with GVS. I would be responsible for assisting customers with the transition from ISDN to IP, and provide and maintain a list of organizational elements within their AOR that are reluctant to transition and the reason, as well as the status of all organizational elements in their AORs, on a monthly basis. Show less

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  Xgility

  Feb 2021 - now

  Senior cloud engineer and strategy advisor usanec southcom

  My current role within the team is to capture technical requirements from Clients, and assisting them in defining desired directorate outcomes within the command. I provide Tier 3 cloud support for all voice and video collaborative services to include Security and Compliance, Azure AD, OneDrive for Business and SPO. Included in my responsibilities are performing strategy workshops with clients to assist them in uncovering high priority business outcomes along with the following: Mapping Office 365 tools and capabilities to business outcomes and articulating the best approach to achieve the desired outcome , develop strategic road maps for moving new customers to the cloud or enhancing current customers’ cloud footprint, working with customers to conduct discovery sessions on an existing line of business applications and/or configuration of Microsoft applications and tools, consult with key stakeholders to understand how Microsoft 365 may integrate or replace current systems and applications within the command, consult with customers on Modern workplace initiatives, tenant and application governance, tenant and application security, device management, licensing, and workload implementation. As well as provide technical and practical consulting services to new and existing customers , evaluate customer needs to recommend workload implementation and rollout strategies, provide Change Management and Adoption best practices using Xgility’s proven methodology, identify, evaluate and recommend Microsoft products for solutions to customer challenges and needs, stay abreast of newly released updates and products to provide the most up-to-date consulting advice to customers, provide consulting and support services within the SOUTHCOM AOR, and participate in client meetings for Microsoft tech pre-sales with Business Development Team. Show less