Experience

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  Lloydspharmacy

  Jan 1989 - Jan 1997

  Merchandising team lead

  • Introduced a comprehensive recruitment, training, and development program for ensuring the motivation and equipment of team members with the skills and knowledge required to perform duties to the highest standards.• Maximized sales floor layouts and ensured efficient and visually appealing customer shopping experiences by developing and executing effective plans. • Grew sales and improved customer satisfaction by creating and testing planograms implemented across 1k+ stores.• Ensured a seamless and timely completion of the store conversion project and maintained high quality and safety standards through close collaboration with contractors and on-site management. • Controlled the budget for store conversions and ensured cost-effective and timely completion of the project. Show less

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  Salon success limited

  Jan 1997 - Jan 2000

  Territory manager

  • Identified and acquired opportunities for both new and existing businesses.• Administered the promotion budget and optimized utilization and ROI. • Led end-to-end employee lifecycle and cultivated a high-performing work environment.• Acted as a trusted business consultant responsible for assisting salon owners in achieving their goals. • Met and exceeded sales targets and achieved consistent recognition as a top performer.

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  Wee things

  Jan 2004 - Jan 2008

  Proprietor

  • Designed and built a website, procured merchandise, and implemented business promotion marketing strategies. • Ensured smooth business operations by efficiently managing company accounts

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  Fgx international

  Apr 2008 - Mar 2023

  District manager

  District Manager, FGX Canada Corp ▪ 2008 – 2023 • Achieved multiple recognitions as a top performer in all FGX's KPIs. • Delivered clear and concise reports and analyses of completed service calls to the management. • Built, trained, and led teams of 60-150 service representatives across Canada while maintaining a high retention rate of 80%. • Ensured the on-time delivery of service with a success rate of 97-99%. • Generated a 35% reduction in travel costs while maintaining service during periods of high business volume or absences by developing cost-effective routing strategies for territories. • Optimized workflow efficiency within budget constraints by relaying clear communication to representatives in collaboration with account and regional management. • Facilitated accurate and effective achievement of all service call objectives by developing and presenting comprehensive training materials in multiple formats. • Performed performance evaluations and delivered training and constructive feedback to representatives through regular store visits. • Supported representatives through multiple communication channels, enabling them to complete assigned tasks and meet deadlines effectively. • Provided decisive and resolute responses to issues. • Earned the Regional Market of Excellence Award and merit-based salary increases. Show less

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  Spar canada company

  May 2023 - now

  Field support manager

  * End-to-end recruitment, on-boarding, and off-boarding processes for casual employees involved in projects ranging from 2 to 28 weeks, ensuring seamless project execution.* Provide comprehensive administrative support, exhibiting keen attention to detail. * Create strategic processes to enhance departmental efficiency, fostering a streamlined and effective working environment.* Execute payroll functions, maintaining precision and adherence to established compliance standards.* Successfully recruit for midlevel management positions, aligning candidates with organizational goals and values. Show less