Experience

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  Icici bank

  Jul 2007 - Mar 2014

  •Meeting IT Vendors and delivering product centric presentations•Interacting with technical and non-technical business owners to get things done.• involved closely with various project stakeholders, SMEs, and staffs to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications. Researched, created, reviewed, and revised requirements documents and use cases.Projects Undertaken-Core Banking Software upgrade Finacle 7.0 to 10.0Finacle Customer Relationship Management (FCRM) ImplementationMerger & Acquisition of Bank of Rajasthan with ICICI Bank Ltd. Show less

  • Assistant Manager, business analyst

    Nov 2009 - Mar 2014

  • Senior Officer

    Jul 2007 - Oct 2009
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  Axis bank

  Mar 2014 - Feb 2016

  Senior business analyst

  Responsible for Requirement Analysis & end to end implementation of Core Banking- Transaction Management & KYC module at Bank level.• Understanding the business requirements through effective engagement with internal & external stakeholders.• Discussing and finalizing the interfaces and interface requirements• Bridging the gap in domain understanding between the business/client and development team/vendors. • Preparing documents such as BRDs, Process Mapping Document, Requirement Traceability Matrix User guide, Training manuals etc.• Conducting end to end System Integration Testing & Performance Testing• Review test scenarios. Work with the testing team to help them prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.• Conducting User Training and Hands on to client on system, ensuring proper UAT support and timely closure of UAT Show less

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  Intellect design arena ltd

  Mar 2016 - Sept 2019

  Product manager

  Key highlights of my experience include:1- Successfully ideated and launched the GeM pool account for states and public sector units (PSUs) across India, leading to a remarkable revenue increase from Rs. 300 crores to Rs. 20,000 crores within just 5 months after implementation. This strategic solution revolutionized the procurement process, streamlining operations and driving significant financial growth for GeM.2- Spearheaded the implementation of GeMmy, a chatbot solution for the GeM project, resulting in a substantial reduction in support tickets by 35%. By leveraging artificial intelligence and natural language processing capabilities, GeMmy provided users with quick and accurate assistance, enhancing their experience and increasing operational efficiency.3- Played a pivotal role in building a robust Payment System and integrating it with central ministries, states, Indian Railways, defense organizations, and other PSU entities. This integration facilitated seamless and secure transactions, enabling efficient financial management and fostering stronger partnerships.4- Leveraged A/B testing methodologies and data insights to continuously improve the user experience of the GeM application. By analyzing user behavior, feedback, and market trends, I identified optimization opportunities and implemented targeted enhancements, resulting in increased user satisfaction and engagement.Throughout my tenure as a Product Manager with Intellect Design Arena Ltd. , I have consistently demonstrated a deep understanding of customer needs, a keen eye for innovation, and a data-driven approach to decision-making. I thrive in dynamic environments, collaborating closely with cross-functional teams and stakeholders to deliver solutions that drive business growth and exceed customer expectations. Show less

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  Nagarro

  Sept 2019 - now

  Product manager

  During my current tenure with Nagarro as a Product Manager I am delivering impactful solutions and driving efficiency gains in the Audit Solutions & Energy domains.Highlights of my experience include:1- Led the end-to-end development and successful launch of the Audit Invoicing feature within the application, reducing manual effort for auditors and minimizing reliance on third-party software by an impressive 80%. This innovative solution streamlined the auditing process, saving time and improving productivity.2- Implemented a credit verification feature in the Credit module, automating the client's approval process and increasing user efficiency by a remarkable 60%. This enhancement eliminated manual steps, reduced errors, and expedited credit verification, contributing to improved customer satisfaction.3- Orchestrated the seamless integration of PMail, a powerful communication tool, resulting in a substantial productivity boost for auditors. By leveraging PMail, auditors were able to efficiently manage and track their work, increasing their output from 20 credits per day to an impressive 90 credits per day.4- Spearheaded the development and launch of the Response Processing module, significantly enhancing the system's efficiency by 70%. This module streamlined data processing, improved accuracy, and expedited response handling, enabling auditors to work more effectively and achieve better outcomes.5- Ability to translate complex requirements into innovative and practical solutions that drive efficiency, enhance user experiences, and deliver tangible business value. With a passion for leveraging technology to optimize processes, I continuously strive to identify opportunities for improvement and excel in dynamic, results-oriented environments.6- Conceptualized & implemented the Unified Ticket Management system at an organizational level which helped the client to optimize the process to 90% & product sales to 70%. Show less