Experience

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  Transport for london

  Apr 2011 - Mar 2015

  Revenue enforcement and ticketing team leader (interserve plc)

  Involved managing a team of 25 staff who Revenue and Ticketing operations on the DLR network. I deliver training and development to existing and new staff. Also assist the Contract Manager when required and also covering his annual leave. Preparing monthly reports to management and client. Also to design staff roaster to the requirement of the client’s budget set. Have regular meetings with clients and management. I also liaise with British Transport Police, London Met Police, Immigration and Local borough officers to assist them with joint revenue operations on DLR network Show less

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  Transport for london

  May 2015 - now

  • Responsible for transition of new services into Payments Technology. • Supplier Management of contracts across all third parties.• Compliance Management and Document Control.• Accountable for ensuring suppliers are compliant with their contract obligations.• Accountable for overseeing the team’s performance assurance processes and ensuring we are compliant with TfL’s documentation standards. • Accountable for the production and ongoing management of a set of principles which support the delivery of contract obligations and service levels. • Online Revenue Management • Automated Fare Collection• Remote Device Management• Back Office Systems• Central Management System Show less

  • Service Performance Manager - Back Office

    Jan 2023 - now

  • Service Analyst (Assusrance) - Technology & Data

    Nov 2017 - Dec 2022

  • Technology & Data/ Payments Technology - Service Analyst

    May 2015 - Dec 2022