Experience

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  Nextron as

  Aug 2014 - Jun 2016

  Service technician

  Employed as part of the technical assembly team at the systems integrator Nextron AS based in Oslo, Norway. My tasks included assembly, service, and support for a wide array of hardware and software in production for customers. Mainly assembly related to Servers,, Workstations and other solutions. Mostly from SuperMicro Computer, Inc (SMC). Common tasks could include:•On or off-site work.•Service and repair of existing equipment.•Installation and other work related to Linux/Unix, BSD, Windows, or other custom images provided by the customer. Deploying images either via WDS, PXE, or more traditional installation media depending on the OS and the customer's request.•Testing, QA, and documentation, e.g.,Performance testing for customers and sales. Full assembly reports, config notes, and other relevant info as required before shipment or during deployment. Real-world performance testing.• Technical support for customers when required.Troubleshooting, RMA/Returns. Tips,tricks, and technical advice when needed. Show less

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  Jotta as

  Nov 2017 - Sept 2019

  Technical support consultant

  Employed as part of the support team for the Norwegian cloud storage provider Jottacloud/Jotta AS. Mainly under Jottaclouds own brand, but when required for resellers/B2B partners as their 1-3. line of support. Offering a line of contact between the customer and DevOps should the need arise for further investigation of any issues. Troubleshooting with and guiding customers as required.Communication via multiple channels, including but not limited to:• Zendesk • Intercom• Mail• Phone Show less

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  Lørenskog kommune

  Apr 2019 - Aug 2019

  Technical support consultant

  Hired for an interim position for Lørenskog municipality as part of the support team. Tasks included offering support for employees and other resources on and off-site within the municipality structure. Ensuring that users were fully operational during their workday to the best of our ability. Either from within the support team, or by forwarding to the correct department. Enrolling new, and maintaining existing equipment like phones,tablets, A/V and computers using SCCM and other available tools. Keywords:•Equipment enrollment and maintenance (AD, SCCM)•Troubleshooting•Support services.• Pureservice • ITIL• On-site, off-site, walk-in. More info about the employer at: https://www.lorenskog.kommune.no/ Show less

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  Telenor

  Oct 2019 - Aug 2020

  Part of the Operations, Support & Payment (OSP) Integrator Services support team at Telenor Inpli. Part of Telenor ASA, Norway's largest telecommunications company. Monitoring connectivity, and other solutions aimed at businesses as part of Telenor OSPs integrator services. With some of Norway's largest co-operations, financial institutions, and businesses as customers. Keywords:• 24/7 Business-customer Support• 24/7 Incident response• ServiceNow• Salesforce• B2B• ITIL Show less

  • Customer Service Technician - Fault Management - Customer Operations

    May 2020 - Aug 2020

  • Fault support – Integrator Services - Telenor OSP

    Oct 2019 - May 2020
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  Norwegian government security and service organization

  Oct 2020 - Aug 2021

  Technical support advisor

  Employed as part of the GSSO's broader IT support team, providing services to the Norwegian Ministries, the GSSO itself, and their employees.My responsibilities later expanded to include employee on-/offboarding and IT support/service through the GSSO's walk-in Service Desk. Additionally, I was responsible for device enrollment and the secure disposal of electronic devices in compliance with inventory management, recycling policies, and information security procedures.Left the position to pursue further studies in 2021. Show less

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  Kristiania university college

  Aug 2023 - Jun 2024

  Formally known as a "Student Advisor," I supported IT students with the subject "TK1104 - Digital Teknologi" (Digital Technology).My role involved introducing students to various subjects and concepts related to digital technology, alongside the lecturer. This included topics such as hexadecimal and binary mathematics, logic gates, computer architecture, hardware and software components. Character encoding (including UTF8, 16, and 16LE), TCP/IP protocols (with a focus on Wireshark and the ISO-TCP/IP stack), and operating systems like Windows (versions 7, 10, and 11), as well as Linux/Unix systems, primarily Debian derivatives like Ubuntu and Kali (formerly known as Backtrack).I incorporated my real-life experiences in the IT field, along with insights from previous lectures, into my teaching approach to benefit both new and returning students as they began their IT studies at KUC.This role was both on-site, on campus, and remote via Mattermost. Show less

  • Teaching Assistant

    Jan 2024 - Jun 2024

  • Teaching Assistant

    Aug 2023 - Dec 2023
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  Orange business

  Aug 2024 - now

  Operations technician

  Supporting customers with managed cloud, sovereign cloud, and co-location services through Orange Digital Services Europe (DSE) under Orange Business and its local branch, Orange Business Norway. Working in the operations center, collaborating with other European branches as part of the DSE umbrella.Keywords:• System operations and management• Virtualization• Storage and backup• Networking• Troubleshooting• Incident handling• Fault management