Experience

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  Dishtv

  Jul 2006 - Dec 2008

  Customer support executive
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  Hewitt associates llc

  Jun 2009 - Jun 2010

  Team member
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  Conduent

  Jul 2010 - Jan 2022

  Senior analyst

  • Handling Critical 401K Retirement Benefits Administration/Defined Contribution Financial Transactions like- Benefits Payroll (Contribution & Loan Repayment Deduction), QDRO (Qualified Domestic relation Order) and Resolving Participant Queries related to stop and Reissue of checks, Contribution related queries, Tax Correction in 1099R form, Distribution related queries and many more.• Ensuring 401(k) Contribution and Catch-Up Contributions Limits are not exceeding and as per limits prescribed by IRS. Ensuring company contribution are posting correctly as per LGC Code. • Providing SME support to transaction processing team in document processing like Final Distributions, Rollover-In, Checks, Hardship Withdrawal, Wire Transfer processing etc.• Managing various ongoing projects (planning, organizing, controlling and evaluating) to meet operational objectives and work planning, and delegating assignments to team members.• Identifying and resolving escalations or complex issues with strong emphasis to associated patterns, trends, and root cause analysis.• Responsible for meeting aligned SLAs.• Supporting offshore initiatives / transitions / new implementations.• Manage the production calendar to ensure all ongoing deliverables are met within the agreed service level agreement by the team. • Understanding and knowledge of BRD/SPD (Business requirement documents/Summary Plan Description) in order to solve participant queries related to Contribution issue, Loan Repayments and 401K Account and many more.• Ensure compliance to all federal and state laws, and client specific requirements of Retirement Benefits Plan.• Participates in identifying and implementing process improvement opportunities Show less

• 

  Wipro

  Feb 2022 - now

  Senior system analyst (it)

  - Project Management, Configuration & Testing on TBA system along with Issue/Defect Resolutions during the various testing phases of client's system implementation.- Good knowledge of SDLC methodologies (Agile/waterfall/Iterative).- Good knowledge of Software testing lifecycle (STLC).- Proficient in Manual testing covering Integration, Regression, Functional, and System Testing- Review client requirement, coordinate with the Domain Manager and the Benefits Service Manager to clarify requirements.- Coaching peers on Configuration and Testing work and defects Show less