Experience

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  Direcţia generală antifraudă fiscală - anaf

  Jul 2015 - Oct 2015

  Clerk/secretary

  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.• Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems and personal computers.• Compute, record, and proofread data and other information, such as records or reports.• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

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  Co-op

  Dec 2016 - Aug 2017

  Customer team member (ctm)

  • Ensuring daily deliveries are processed efficiently and coordinating all preparation for promotions and special offers, carry out regular freshness checks• Manning the cash, register and handling cash transactions with customers• Greet customers and provide information about promotions and offers

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  Argyll

  Aug 2017 - Sept 2019

  • Professionally handle bookings for meeting rooms, equipment and catering requirements for clients, assist and control the purchase of all supplies• Provide full secretarial and administrative support to customers as required and ensure all chargeable work is correctly and accurately logged and billed via Centre Vision billing platform• Maintain patching and general appearance within the communications room to the required standards• Ensure security and maintenance of communications room and equipment• Full working knowledge of Connect platform – networking software• Liaise with IT Support team or IT Sales team regarding customer requests• Liaise with JAM regarding telephone answering service• Liaise with the appropriate department to control repairs and maintenance of the building• Maintain voice and data connections throughout the building. Investigate any issues, finding solutions or escalating accordingly Show less

  • Customer Relations Supervisor

    Jun 2019 - Sept 2019

  • Customer Relations Assistant

    Aug 2017 - Jun 2019
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  Navex global

  Sept 2019 - Feb 2022

  • Set expectations, establish project timelines, and motivate customer participants to deliver within scope and on-time• Coordinate internal and external resources and third parties for the flawless execution of customer projects. • Manage multiple implementation projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking projects to successful completion• Configure customer software using proprietary tools• Maintain individual Key Performance targets (utilization, customer satisfaction, etc.)• Kick-off sustainable relationships and build a foundation of trust with our customers• Identify potential system and customer relationship enhancements Show less • Managing Client Support requests via phone, email and client portal within service level agreement requirements• Troubleshoot and resolve system related issues including compatibility conflicts, application operations and software malfunctions• Assisting clients with system configuration changes and in using the system to achieve their objectives.• Educate/Train clients on product solutions.• Establishing project tasks and related timelines.• Managing confidential and proprietary client information.• Interpret and communicate specialized technical material into information usable by clients Show less

  • Implementation Manager

    Sept 2021 - Feb 2022

  • Customer Support Technician

    Sept 2019 - Sept 2021
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  Zuora

  Mar 2022 - now

  • Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.• Provide support for Zuora's one-of-a-kind, cloud-based subscription billing platform via tickets to Zuora customers.• Answer customer questions, reproduce and file bugs, troubleshoot, resolve, and escalate issues as necessary.• Troubleshooting payment gateway integrations (Authorize.net, PayPal, WorldPay, Adyen, Stripe, Braintree, GoCardless, CyberSource, Vantiv etc.)• Investigating incidents related to platform performance using internal tools (Kibana, Grafana, Health Dashboard, Data Query, Secure Query, JIRA Cloud, Slack)• Troubleshooting REST APIs, SSO, Custom Objects, Payment Transactions, Tax Integrations. Show less

  • Senior Technical Support Engineer

    Nov 2024 - now

  • Technical Support Engineer

    Mar 2022 - Oct 2024