Experience

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  Houston methodist

  May 2012 - May 2015

  Managed a team of 18 patient access representatives, aligning efforts to meet company-wide strategic objectives.• Improved scheduling productivity and patient/provider satisfaction through the development of efficient workflow processes.• Implemented peer panel reviews in hiring, ensuring candidates were strong cultural fits for the organization.• Revamped regulation processes in innovative projects, enhancing customer service and peer-to-peer accountability.• Reduced conflicts with disgruntled patients by utilizing de-escalation techniques and providing alternative scheduling solutions.• Increased daily patient throughput by creating a centralized workflow to improve scheduling efficiency.• Received the ICare Award in 2014 for exceptional teamwork and customer service, highlighting leadership and operational excellence. Show less Managed a team of 12 Patient Access Representatives, focusing on high-quality customer service and efficient workflow.• Partnered with Talent Acquisition to establish internal career ladders, successfully developing a talent pipeline within the organization.• Completed Leadership Development courses in crucial conversations, service excellence, and change management to enhance management skills.• Oversaw internal referral scheduling for a hospital averaging 30 patient transfers per day, ensuring seamless patient transitions.• Conducted 30-60-90 day check-ins for new staff, serving as an ongoing resource and mentor to facilitate smooth onboarding.• Assisted in front desk operations, including patient check-in, registration, and payment collections to maintain operational flow.• Consistently upheld company mission and values, garnering positive feedback in annual Employee Surveys. Show less

  • Patient Access Coordinator

    May 2013 - May 2015

  • Patient Access Lead

    May 2012 - May 2013
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  Dr. leia jackson dds

  May 2015 - Jul 2018

  Specialty benefits coordinator

  Coordinated schedules for 6 Providers, achieving fluid daily appointments and treatments while minimizing wait times.• Led a team of 7 front office staff members, ensuring efficient workflow and patient satisfaction.• Maintained compliance by securing signatures for financial responsibility and Consent for Treatment, adhering to legal guidelines.• Verified posted payments and monitored self-pay deposits, ensuring availability of funds prior to treatments for all patients.• Consulted patients on complex insurance policies, including policy limits and pre-existing conditions, preventing adverse findings.• Achieved targeted financial performance and revenue growth goals by 30%, contributing to overall business success.• Established a safe work environment by assigning required training to all staff members, upholding workplace safety standards. Show less

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  James r herbst ii, dds, pc

  Aug 2018 - now

  Office management

  Collaborate with talent acquisition teams to source, select, and onboard top talent, contributing to organizational growth.• Coordinate over 170 patient appointments and treatments per week, streamlining workflows and enhancing patient satisfaction.• Consult with insurance companies, successfully collecting $180K in outstanding medical and dental claims to boost revenue.• Conduct quarterly inventory audits to identify potential cost savings, optimizing resource utilization across the organization.• Administer comprehensive total rewards program, including payroll and Leaves of Absences, for all staff to enhance employee satisfaction.• Delegate tasks according to strengths and interests, facilitating professional development opportunities.• Maintain full compliance with local, state, and federal laws and regulations, while ensuring a compassionate, positive, and inclusive workplace environment. Show less