Experience

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  Medical record associates

  Jan 2003 - Aug 2008

  Roi specialist

  Received and processed requests for medical record information in accordance with Federal and State statute and Hospital policy, ensuring that all documentation is obtained and submitted in accordance with departmental procedures. Validated that requestor had the authority to obtain medical record information in accordance with Federal and State Statute, third party contracts and/or Hospital Policy. Reviewed, retrieved and prepared medical record documentation in response to requests; contacts staff at other sites who maintained decentralized medical record files as well as off-site storage vendors to obtain medical record information. Communicated and interacted with customers who requested medical record documentationTracked and logged requests for medical record documentation in accordance with departmental procedures, trending and interpreting patterns and variances. Show less

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  Delphi academy

  Aug 2008 - Aug 2011

  6th grade teacher
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  Crothall healthcare

  Aug 2011 - Aug 2012

  Patient experience manager

  Conducted training and orientation for support service staff by providing behavioral training and skills development to department and hospital teams. Directly oversaw outcomes of all functions related to CAHPS and the patient experience by strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. Presented to outside vendors, ie: the Joint Commission, Environment of Care (EOC), and OSHA.

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  Davis leadership academy cps

  Sept 2012 - Aug 2015

  8th grade science teacher
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  Boston public schools

  Sept 2015 - now

  K-12 stem specialist
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  O’neal plumbing and hvac solutions inc

  Jun 2017 - now

  Project manager
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  Wentworth institute of technology

  Sept 2024 - now

  Adjunct instructor