Experience

• 

  Kotak private

  Dec 2013 - Jan 2020

  Got promoted in Apr'18 as an Manager grade , also worked in Kotak Mahindra Wealth Management division from Dec'17 to Jan'20 and handled HNI client servicing related to Banking operation and Credit card operation. Got promoted as Deputy Manager in April'16 and got internal transfer in Retail Branch Banking Joined Kotak Mahindra Bank as an Assistant Manager in Phone Banking. Handled credit cards operations

  • Manager

    Oct 2017 - Jan 2020

  • Deputy Manager

    Apr 2015 - Sept 2017

  • Assistant Manager

    Dec 2013 - Mar 2015
• 

  Icici bank

  Apr 2021 - Oct 2021

  • Deputy Branch Manager

    Jul 2021 - Oct 2021

  • Service Relationship Manager

    Apr 2021 - Jun 2021
• 

  Axis bank

  Oct 2021 - May 2022

  Service relationship manager
• 

  Kotak mahindra bank

  May 2022 - Nov 2022

  Team lead manager

  Team Leader Customer Experience Centre - Inbound

• 

  Barclays private bank

  Nov 2022 - now

  Service manager

  - Managed due diligence and AML screening for high-net-worth clients, simplified Know Your Customer process; reducing the scope of money laundering & fraud. - Streamlined customer acquisition and service maintenance requests to 2 weeks by avoiding duplication, to and fro between teams, through front office manual and maker-checker process thereby reducing costs.- Successfully negotiated interest rates on credit offerings, built credit book in the form of working capital loans and packaged credit loans in foreign currency, fostering strong client relationships. - Engineered rapid business development by expediting client onboarding, and offering treasury services through cross-functional efficiency; achieving growth in assets under management in 3 months. - Enhanced client experiences through digital banking platform for online banking and investments execution that also increased new to bank clients, improved employee efficiency that led to a high net promoter score. Show less