Experience

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  Bosch india

  Sept 2012 - Jun 2016

  • Handled a total of 7 projects simultaneously in Diesel Fuel Injection Pump and Fuel Control Unit for General Motors, Hyundai Motor Company, Mahindra & Mahindra and Force Motors Limited. Project Manager for Fuel Control Unit of the 'M&M KUV-100' car's 2016 model launch. • Led a platform project with cross functional team of 10 members to conceptualize and develop an optimized design for a new pump to achieve Operating Value Contribution (OVC) of 0.9% by studying market scenario and customer requirements to optimize cost and place a competitive product in the market. • Analyzed and validated the new product design for a leading automotive OEM and obtained release-approval in a short span of 10 months, by emphasizing the design's robustness and strategic importance to the higher management.• Created a Handbook, identifying the need for optimization in the execution of the project review meetings and put into effect quarterly blocking of calendar for monthly project review meetings, instilling a smooth and orderly conduction of these meetings; aimed to save 0.5 man hours, translating into 86.2T INR/year projected savings. Show less • Manufacturing (Bengaluru): Performed Root Cause Analysis for the 2 major contributors of rejection in Inline pump assembly by conducting experimental trials, analyzing the assembly process and investigating rejected pumps, which reduction the rejection rate by 2%• Total Quality Management (Jaipur): Implemented Transport Kanban from store to shop for 5 selected A-class components directed towards significant reduction in inventory; translated into projected savings of 0.4 million USD per annum Show less

  • Project Manager - Product Development

    Sept 2013 - Jun 2016

  • Technical Management Trainee

    Sept 2012 - Sept 2013
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  University of tennessee

  Jan 2017 - Dec 2017

  Ecocar project manager for team utk - year 3

  • Worked with my team leaders to create an Execution Plan for Year 4 of the competition which encompasses the project scope, project schedule, and risk management strategies• Worked with the Faculty Advisor and Engineering Manager for the creation of a detailed project schedule which includes the due dates for the pre-competition deliverables, competition events, and internal due dates • Developed a Risk Management strategy using the Failure Mode Effect Analysis approach to identify potential risks to the project schedule and budget and develop mitigation alternatives • Orchestrated and led weekly face-to-face leadership meetings to learn the progress from the 6 team leaders for their respective areas and update the project schedule and risk register accordingly; discussed the up-coming deadlines and events • Created a marketing strategy for the vehicle in collaboration with the Communications Manager • Provided ongoing monthly project updates to the main PMO team Show less

• 

  Dell emc

  Jun 2017 - Aug 2017

  Graduate intern - client services, north america

  • Identified 2 major contributors to repeat contacts in North America region; conducted a workshop with expert team to analyze and optimize the process, providing us a potential of reducing a conservative estimate of $400k worth annual savings.• Incorporation of new elements in the New-Hire training: Buddy System; Knowledge sharing sessions and Simulating job type training to ensure a smoother and rapid on boarding process• Built a structure for conducting continuous improvement workshops along with a methodology to assess all the new resolution processes and improve the existing resolution processes for reducing handle time and repeat contacts thus improving customer experience Show less

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  Dell technologies

  Jan 2018 - now

  • Project Management role responsible for providing business intelligence support aimed to optimize GCC’s monitoring and intervention for service calls at risk of missing service level agreements, for customer backlog management and escalation management; standardize processes and tools to capture key drivers, root cause details and corrective actions.• Orchestrating and facilitating the Weekly Project Review meeting for the leaders to internally discuss and align on projects to be discussed on their respective Stakeholder meetings.• Leading an initiative which provides a complete visibility to the customer’s end to end journey, helping identify various opportunities for improvement and pro-activeness along the supply chain improving customer experience.• Leading the program for complete alignment and standardization of the operational processes for all Lines of Business between the North America and Latin America regions as a part of our Business Transformation.• Supported and worked on one of the largest Global Service Parts network transitions successfully completed within the last 5 years, that netted 99.7% Inventory Accuracy and 99.6% On-time Performance. The transition of our North America “mission critical” Same Business Day network was highly complex and cross-functional in nature. It involved physically relocating 153 locations, 210K pieces valued at $35M. These sites support approximately 300K Enterprise customers with 24x7 logistics delivery capability. o Created and implemented a plan for the GCC team, which involved monitoring all dispatches created during the transition phase and also mitigating some dispatches which were at risk through the cross functional team meetings with the partners.o After Transition collaborated with new partner to move to steady state, by creating the Statement of Work document for both teams to follow. Show less • Was responsible for optimizing, standardizing and aligning the escalations operational processes globally.• Worked on the Global launch of a New Executive Escalations Process aimed at being more streamlined and efficiently provide the most recent updates to the Executives. • Aligned and Implemented the Legal and Non-Legal Partner Escalations process for different Lines of Business within Services. • Was an integral part of the core team working to create the submission presentation for the Best Practices in Support Services Category for the Technology Services Industry Awards.• Identified the need and launched a new position, dedicated to our premium customers to resolve their escalations/issues within the escalations team when normal path disrupts. Show less

  • Americas Business Unit Operations Project Manager - Global Command Center

    Oct 2018 - now

  • ISO Internal Quality Auditor for ABU region - Global Command Center

    Apr 2018 - Aug 2019

  • Global Alignment Escalations Project Manager - Global Command Center

    Jan 2018 - Sept 2018