Experience

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  Infosys bpo

  Jan 2002 - Jan 2003

  Progeon
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  Digicaptions india pvt ltd

  Jun 2005 - Jan 2012

  Senior team lead training and feedback
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  Deluxe entertainment services group

  Mar 2013 - Oct 2024

  Training manager

  Developed a comprehensive onboarding process that reduced new hire ramp-up time by 50%. Orchestrated a cross-departmental training initiative that improved inter-team collaboration and productivity. Spearheaded the creation of a company-wide eLearning portal that centralized training resources, resulting in an increase in self-directed employee development. Managed the transition of in-person training to a remote model during the pandemic, ensuring continuous professional development for over 750 employees. Analyzed training data to identify trends and areas for improvement, successfully revamping key training programs. Collaborated with product development teams to create training material for new software releases, ensuring a knowledgeable support staff upon product launch. Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement. Facilitated and enabled the smooth transition and adaption of online training globally Show less

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  Digicaptions pvt ltd

  Jan 2015 - Jun 2018

  Assistant manager

  Managing and supervising a team of 35 members.Preparing daily workloads for staff & coordinating the daily allocation of work. Motivating the team to achieve high standards and targets. Mentoring and training junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on areas of improvements & achievements. Implementing new initiatives. Involved in the recruitment of new staff. Ensuring all administrative and IT records are entered and updated correctly. Providing prompt and accurate information on individual performance Show less