Colin McKenna

Wexford, County Wexford, Ireland

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Timeline
About me
Experienced Senior Manager in IT & Aviation
Education
- Saïd business school, university of oxford
  2024 - 2024
  Oxford artificial intelligence program artificial intelligence 87.9%
  An Executive Programme on Artificial Intelligence covering:History and case examples of artificial intelligenceMachine learning workflows for supervised, unsupervised, and reinforcement learningAssessing the mechanics of machine learning algorithms, such as neural networksReviewing which areas of industry have the greatest potential to be impacted by AICreating ethical principles for an organisation, as it moves forward with AIDeveloping a business case for the… Show more An Executive Programme on Artificial Intelligence covering:History and case examples of artificial intelligenceMachine learning workflows for supervised, unsupervised, and reinforcement learningAssessing the mechanics of machine learning algorithms, such as neural networksReviewing which areas of industry have the greatest potential to be impacted by AICreating ethical principles for an organisation, as it moves forward with AIDeveloping a business case for the application of AI in an organisation Show less
- University college dublin
  2004 - 2008
  Bachelor business and law 2.1
  Studies included International Marketing, Strategy Formulation and Implementation, Corporate Finance, International Business, Managing Business Ethics, Company Law, Contract Law and International Trade Law
Experience
- Accenture
  Sept 2008 - Feb 2013
  Senior consultant
  Senior Business Analyst to financial services, government & communication/high tech clients, specialising in business analysis, requirements gathering, project management, stakeholder management, IT solution design, test & regulatory/compliance change.
- Cityjet
  Feb 2013 - Aug 2014
  It project manager
  Responsible for management & coordination of migration/deployment of new inventory/reservation system, Revenue Management system, Revenue Accounting system, payment system, staff travel system & Departure Control system in conjunction with several 3rd party commercial suppliers
- Travelport
  Aug 2014 - Dec 2014
  Account manager
  Acting as Account Manager in Mobile Travel Technologies/MTT (now Travelport Digital/Travelport) to assist in generating new business from existing airline & travel management company customers, Providing support to customers to elicit the scope of mobile app development projects to form roadmap using Agile methodology & project managing delivery of roadmap
- Retail inmotion
  Feb 2015 - Aug 2022
  Responsible for team of customer success managers, analysts and service desk agents for full customer lifecycle spanning presales through to business as usual ensuring key metrics reporting & acting as C level escalation/resolution point for technology topics Responsible for management of pre sales process/new customer onboarding to ensure solution is fit for purpose & building new subject matter expert (SME) team to develop consultancy function within Customer Success department Responsible for managing program plan, delivery of multiple projects & resourcing for over 30+ airline clients, management of Business Analyst, IT Procurement & Change Management Teams, developing new processes for expanding team
  - Chief Customer Officer
    Apr 2022 - Aug 2022
  - Head of Pre-Sales/Solution Architecture & SME Team
    Jan 2019 - Apr 2022
  - Head of PMO - Program Manager
    Feb 2015 - Jan 2019
- Dnata
  Sept 2022 - Nov 2023
  Program director
  Responsible for program deploying multiple continuous improvement projects for large UK airline
- Lsg group
  Nov 2023 - now
  Director it - tech market & partnerships strategy
  Responsible for performing technology market research, identifying potential strategic partnerships & providing strategic guidance/recommendations to C level teams across the LSG Group
Licenses & Certifications
- Itil foundation
  Bcs
- Project management professional (pmp®)
  Project management institute
  Dec 2012
- Scrum fundamentals
  Scrumstudy - accreditation body for scrum and agile;download free scrum body of knowledge(381 pages)