Experience

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  Metro by t-mobile

  Jan 2018 - Mar 2019

  Sales associate

  -Managed daily and monthly financial reports-Product and service sale-Closing a sale -Addressed/Identified customer concerns attentively

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  Chase

  Mar 2019 - now

  - Manager on duty - Manage daily operations, including opening and closing procedures, cash handling, and compliance with banking regulations.- Lead and motivate branch employees, providing training, mentorship, and performance evaluations to ensure high levels of customer service and operational efficiency.- Engage with customers to address inquiries, resolve issues, and promote self-service options, enhancing the overall customer experience.- Ensure adherence to internal policies, audit standards, and regulatory requirements, conducting regular audits and reviews to maintain operational integrity. Show less -Interact and communicate effectively to resolve customer issues from start to finish to ensure high customer satisfaction and long-term relationship.-Strong knowledge of banking and finance products and services in order to provide expert advice and guidance to customers.-Coaching and training new staff while providing guidance and support. Creating a teamwork environment.-Demonstrate leadership skills; taking the initiative and being an active leader in improving efficiency and productivity.-Overseeing daily branch activities. Show less

  • Branch Operations lead

    Dec 2024 - now

  • ABME

    Oct 2023 - Nov 2024

  • Associate Banker

    Mar 2019 - Oct 2023
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  Club wyndham dolphin's cove

  Sept 2021 - Dec 2021

  Cross training agent

  -Cross-training within different sectors of the resort (Front desk,housekeeping, engineering, and food service).-Manage daily and monthly money reports for budgeting and inventory.-Identifying opportunities to make guest experience memorable andenjoyable.-Use organization and attention to detail while getting tasks done.-Manage multiple tasks with accuracy and completeness on a dailybasis.