Experience

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  Financial collection agency

  Jun 1989 - Feb 1990

  Client service rep

  Assisting Clients with billing and customer relations/collection.

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  Silo

  Nov 1990 - Nov 1994

  Store manager
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  Computer city

  Nov 1994 - Mar 1995

  Retail sales manager
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  Elektroson inc.

  Mar 1995 - Apr 1996

  Technical support supervisor
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  Corestates bank

  Apr 1996 - Jun 1999

  End user support
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  Compucom systems inc

  Apr 1996 - Mar 2016

  Program manager
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  Vlasic foods international

  Jun 1999 - Sept 2001

  End user support - team lead
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  Independence blue cross

  Sept 2000 - Sept 2001

  Imac team lead
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  Bristol myers squibb

  Jan 2002 - Jan 2003

  Team lead
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  Sunoco

  Jan 2003 - Oct 2008

  Integration team lead

  Team Lead for Software Packaging group. Managed a group of up to 13 individuals at one point. Utilized Wise Package Studio for repackaging and creating MSI installs.

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  Wyeth/pfizer

  Nov 2008 - Dec 2011

  Operations manager - central region

  From transition to support, transition again to Pfizer. One of the greatest challenges of my career.Responsible for 4 locations in the Central Region while a Wyeth corporation. Managed Deskside services, Telecom and Server break fix team. Upon merging with Pfizer the responsibility changed to Deskside services for 2 locations and several transition projects with 15 resources throughout North America.

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  Astrazeneca

  Nov 2011 - Jul 2016

  Onsite service delivery manager

  Managing Onsite service personnel providing deskside services of IS within the Americas

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  Computacenter

  Mar 2016 - now

  Service manager

  US Service manager supporting clients requiring Onsite service, Field and Server support.