Experience

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  Ciszak dalmas

  Dec 2016 - May 2017

  Designer

  As part of an architecture and product design studio, I worked on developing new ideas and concepts for products and spaces. Supporting the team with product/interior design, visual communication, technical plans and 3D models. - Improved client retention rates through the delivery of high-quality, innovative design solutions, leading to a renewed contract and additional business opportunities for the studio.- Innovative designs garnered recognition in industry publications (i.e. Architectural Digest), enhancing the reputation and visibility of the studio. Show less

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  Accenture song

  Sept 2018 - Jul 2020

  Innovation strategist

  Strategically designed digital and physical products from a user-centered perspective. Conducted comprehensive competition, market, trend, and user research to identify key insights to then conceptualize, prototype and build the right product for our clients.- Steered innovation in a variety of industries (B2B, B2C), e.g. delivered an intelligent financial advisor for the banking industry, boosting client’s conversion rates and reducing churn within the first year of implementation.- Received recognition from clients for innovative solutions and transformative insights, enhancing the reputation of Accenture Song as a worldwide leader.- Collaborated with cross-functional teams to deliver successful solutions, e.g. a marketing campaign for a client in the travel industry resulting in a 25% increase in brand awareness. Show less

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  Glovo

  Jul 2020 - Feb 2022

  Worked with a variety of product teams at Glovo, a mult-category app specialized in food delivery. Based on objective key results, my work aimed to strategically find opportunities that covered user needs and create delightful user experiences to boost revenue. Thus, I collaborated with product management, data science, engineering, design, marketing and sales to prioritize decisions and features within the product roadmap in a fast-paced, agile environment.- Led cross-functional teams to develop and launch two new products and new features in international markets, tailored to the needs of each target market within the planned timeline, e.g. expanded company's customer base by acquiring 15% new users from the target regions.- Used both data analytics and user research to strategically redesign the app and launch a new business vertical (i.e. Glovo Groceries) together with the product team, e.g. increased user engagement by 20% within three months, reduced churn and received positive feedback from users. Show less

  • Product Strategist II

    Dec 2020 - Feb 2022

  • Product Strategist I

    Jul 2020 - Dec 2020
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  Frog

  Feb 2022 - Sept 2022

  Senior experience consultant

  Responsible for leading cross-functional teams - up to 6 members - and projects that drove research, design and construction of digital products, turning client’s product roadmaps and vision into actionable pipelines.- Guided clients in their digital transformation journey by providing tailored solutions that drove profit. Resulting in an overall increase in customer engagement and a 10% decrease in customer churn rate.- Generated actionable strategic insights for a variety of clients through extensive and complex data analysis, e.g. led the development of a customer segmentation strategy for a major client in the gas industry, resulting in a 20% increase in customer retention.- Fostered strong client relationships through effective communication and project management, leading to an increase in repeat business and referrals. Show less

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  Personio

  Sept 2022 - Aug 2024

  As a Lead Product Strategist at Personio - one of Europe's highest-valued startups - I have been instrumental in shaping the customer experience for HR professionals through software solutions. Gaining deep insights into market, competitor and users to untap opportunities that help build products that genuinely address the challenges faced by HR professionals, enhancing user satisfaction and driving business profit. Collaborated with a team of designers, researchers, product managers and engineers to deliver high-quality software products on time and within budget.- Successfully took part in the end-to-end development of three new products (0-1) together with product managers in international markets. Assessed its success, iterated, tracked and delivered on team goals/product success metrics. Increased ARR by 30% within the first year of launch.- Orchestrated data collection mechanisms to drive data-informed decision-making across the organization. E.g. developed a customer feedback system that improved product feature implementation. Show less

  • Lead Product Strategist

    Jan 2023 - Aug 2024

  • Senior Product Strategist

    Sept 2022 - Sept 2023