Experience

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  Sitel limited

  Aug 2003 - Jul 2004

  Customer service representative

  This role was to talk to customers regarding bill enquiries, new connections for gas and power as well as opening new accounts. I gained respect from peers and was often asked for advice. I was a great team player.

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  Nova group

  Jul 2004 - Apr 2005

  English instructor

  NOVA Group was a training facility for Japanese people to learn English as a language.I taught different levels of English from Japanese people aged three and up.During my time in Japan I developed knowledge and respect of other cultures as well as learning how to live in a non-English speaking country.

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  Canon new zealand ltd

  Aug 2005 - Jan 2009

  Client training consultant

  Canon is a world leader in home and office hardware and software solutions.My role was to travel around the Waikato region training customers on their new copiers and printers and additional features they may have providing effective and efficient ways for printing.During my time at Canon I was identified as a future leader and was chosen to attend a 'Leadership and Values' three day course.

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  Lic

  Jan 2009 - Apr 2010

  Training and development consultant

  LIC (Livestock Improvement Corporation) is a world leader in genetics and artificially breeding. LIC has a unique database called MINDA. Protrack and FarmKeeper connect with MINDA to record farming information.Key achievements:- Training Product Manager – including programme development and maintaining positive stakeholder management- Designed, implemented and delivered MINDA and Protrack training programmes for clients- Developed bespoke training material for corporate clients- Created and led an initiative in recognising work colleagues who followed the corporation’s values- Identified internal sales training needs by conducting a needs analysis across the country and reporting back to the HR team- Sold training to the National Sales team- Involvement in creating a new training team for the company Show less

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  Agriculture industry training organisation

  Apr 2010 - Jan 2012

  Client relationship advisor

  AgITO (Agriculture Industry Training Organisation) is a government-funded organisation, who offer subsidised training to people in the Agriculture Industry.Key achievements:- Managed six field staff and two office staff. Managed staff inductions and office meetings- Managed regional client courses- Stakeholder management - Lead Product Champion for two national qualifications- I built trainee numbers in one region from 50 to 145 trainees through marketing and researching- Managed the SWAT team (a team who came to my region to increase trainee numbers)- Produced and helped manage monthly targets and budgets- Reviewed and collated course evaluations and I managed quarterly training provider reviews- Mentored and coached client trainees and other Training Coordinators across the country- Internal software development review – led to creating training manuals for the company- Oversaw regional training of the company’s CRM software- Data collection, analysis, reporting and surveys and managed budgets and regional targets- Created proposals to management re: new ways of doing jobs better and to be more cost efficient Show less

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  Transport for london

  Apr 2012 - May 2012

  Trauma support & stress reduction coordinator (contract)

  Contract based, I support Physiotherapists and Counsellors who, in turn, help workers who have experienced trauma and stress while in the workplace. I coordinated stress reduction groups (including booking rooms, correspondence letters, liaising with management) and liaised with Physiotherapists and Counsellors on a regular basis. I produced internal reports based on evaluations of courses and from these evaluations I helped report the importance of courses and counselling for TFL workers. Show less

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  Working voices

  May 2012 - Nov 2014

  Emea client relationship advisor

  My role saw me manage client courses in EMEA. Main clients were in the finance sector, however the company expanded their portfolio of clients to include entertainment, media, law and transport. I was referred to as the 'samurai plate spinner' meaning I managed (balanced) multiple key stakeholders daily.- Managed a portfolio of 90 clients- Sold courses to new and existing clients- Managed the training diaries of 13 trainers- Coordinated 520 courses per year - Managed 1:1 executive coaching for EMEA- Daily relationship development with L&D, HR teams and HOD - Lead for clients global training programmes (grad, intern and leadership)- Drafted and reviewed training proposals for managers and clients - Reported on capacity planning, revenue, trends- Client meetings, conference calls Show less

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  Contractor for australasian recruitment company

  Mar 2015 - Jul 2015

  People development advisor- emea, for google uk (contract)

  As part of the Global People Development team (in a contract role), my role was to support the training needs of the Large Customer Sales division for Google based in EMEA.- Heavily involved in improving global processes and procedures around training requests- Pulled training reports for quarterly EMEA Regional sales meetings - The 'go-to' support person/mentor within the wider People Dev team

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  London financial studies

  Aug 2015 - Dec 2017

  Inhouse manager -international

  Managing the Global In-house team, I advised on and sell bespoke capital market training programmes to teams of experienced professionals in financial institutions worldwide.- Managed a small global team- Generate and convert new leads - Relationship management with existing clients- Manage approx 20 clients who are in the Global Client Membership discount programme- Stakeholder management- Built a portfolio of regular clients through relationship development- Develop marketing material for new product launches and trends-Overhaul of inhouse department procedures and marketing material-Online bespoke LMS for clients Show less

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  Dinan consulting ltd

  Jan 2017 - Mar 2018

  Director

  I help to identify and provide learning solutions to businesses in the Asia Pacific region. I work across all levels of business and most key industries (Finance , Agriculture , Transport, Industry training organisations).

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  The icehouse

  Mar 2018 - Dec 2021

  Customer growth partner - auckland south, waikato, bop and taranaki

  I provide learning journeys to owners in NZ SME who want to grow their business through investing in themselves and their staff. I look after businesses in NZs golden triangle plus I create and manage partner relationships and events in region. I am the go-to person for procedures and processes - I love documenting and love being efficient and effective with everyones time. I like to enable better ways of doing every day work.

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  Document it nz

  Jan 2020 - now

  Director

  Pro-bono work to help individuals and businesses to:- Document processes- Utilise MS suite or Google for Business to improve productivity - Review and identify learning gaps within the business- Implement training solutions into their business

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  Readytech workforce solutions

  Dec 2021 - Apr 2023

  Community & training manager

  During my time as Community & Training Manager, I:- Built a structured training programme for customers- Built and managed a wonderful team of knowledge creators- Project managed and rolled out a knowledge article hub- Streamlined processes and worked across multiple departments- Reviewed LMS options for the future of knowledge in the customer, partner and staff communities

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  The icehouse

  Apr 2023 - now

  I represent the Icehouse as the Regional Lead. My role involves:- connecting with new customers and keeping in contact with existing- build and maintain regional partnerships- build regional programmes and workshops- events and activity- educate the impact Icehouse has on NZSME and the economy In my position at the Icehouse, I am responsible for overseeing the Auckland South and Waikato regions. My responsibilities include providing Icehouse solutions (programmes, workshops, coaching) to business owners and senior managers. I also cultivate and maintain regional partnerships, engage with businesses, organise and facilitate events in response to customer feedback.

  • Regional Lead - Waikato, Bay of Plenty & Taranaki

    Apr 2024 - now

  • Growth Partner - Waikato & Auckland South

    Apr 2023 - Apr 2024