Experience

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  Sykes

  May 2017 - now

  Support and resolution of cases related to CISCO networks and equipment (network troubleshooting) specifically to the core layer, distribution and access switches in Cisco Technical Assistance Center (TAC), through multiple channels of attention (chat, collaboration, web services, and telephone attention). Assisting Computer Scientists, Network Engineers, Technicians, Support and Technical Service professionals from some of the largest business in technology, health care services, Internet Service Providers (ISPs) and industrial level companies in the world. - Provide remote technical assistance to corporate clients around the world, mainly through live troubleshooting for Cisco Catalyst Switches, such as: 2960 (C, CX, S and X), 3560 (C, CX, E and X),3750 (E, G, X and Metro), 4500 series (from Sup I to VIII), 4500X series, 4900 series, 6500 series and7600 series, among others.- Support email, phone, and remote sessions via WebEx.- Perform laboratory recreations and configure network topologies to simulate customer scenarios.- Conduct research using Cisco internal tools to provide customers with the best solutions.- Cooperate with engineers in other areas such as: Network Security, VPN, Software Architecture, Wireless and Voice, among others. Show less

  • Network Support Engineer at Cisco Technical Assistance Center - Tier 1 en SYKES

    Apr 2015 - now

  • Network Support Engineer at Cisco Technical Assistance Center - Tier 2

    May 2017 - Sept 2023
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  Movate

  Apr 2022 - now

  Network support engineer at movate - level 2

  Support and resolution of cases related to Palo Alto Networks and equipment (Network Troubleshooting) specifically to Firewall and Panorama Devices.