Experience

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  Tenneco packaging

  Sept 1997 - Apr 1999

  Customer service representative

  • Assisted in education and facilitation of inner-office training for new software procedures and address fit/gap identification needs within SAP functionality and business practice needs• Worked closely with software implementation team during the implementation of the companies ERP software system (known as SAP)• Encouraged collaboration with various company warehouses and plants throughout the US to identify best logistical pattern and supply chain in order to meet emergency and 'out of scope' orders while minimizing overhead costs• Performed duties related to reporting, data analysis and system processing of orders, warehousing and purchasing requests and needs• Increased overall customer order efficiency, accuracy and timeliness by 30% • Identified for special metals projects, order and supply chain communication and special sales accounts related Show less

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  Sungard higher education

  Apr 1999 - Feb 2010

  Human resources team manager

  • Provide project planning including planning, execution, monitoring / controlling, closing and transitioning projects to operations• Provide business practice analysis, solution proposals, data migration, conversion strategies, end user training, and functional consulting • Coordinate, identify and deploy project plans for system implementation and maintenance of software known as Banner• Identify formal implementation methodology, educate key users on system functionality and business practice options, assist in identifying legal obligations, and provide practice improvement suggestions• Develop specification documentation for system or implementation modifications and collaborate with delegated resources to effectively track scope and progress• Develop and deploy educational materials, CBT's, Webinars, training plans and attendee focused syllabus for software education targeted to external client needs and resource availability• Conduct formal training events, develop training materials and training schedules using various tools to assist in knowledge transfer• Develop system testing plans and facilitate execution of system testing directly with external client• Develop, deploy and integrate multiple system functionality of Banner and third party software providers• Create data mapping documents in preparation of data conversion from legacy system• Develop and deploy assessment tools for milestone accomplishments for both company and client• Speaker at major user conferences providing lectures to various audiences (attendee rosters ranging from 20 – 400+) Show less

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  Western carolina university

  Feb 2010 - Apr 2012

  Business systems analyst

  • Provide Project Management to key University projects• Plan, Implement, Monitor and Control University projects and resources within scope and schedule• Collaborate with UNC General Alliance to facilitate software infrastructure design and UNC system wide solutions to Human Resources, Payroll and Finance information systems• Develop business policies and administrative solutions to support software processing and business needs• Coordinate, plan and deploy user education to various business units in the University• Create and maintain desk top user manuals, training materials and CBT's to support cross training needs for WCU and UNC system• Aid users in day to day troubleshooting of various software systems across the University• Facilitate the analysis and betterment of data accuracy and identify processes to support various business needs within Human Resources, Finance, Payroll and Information Technology • Maintain a tangible knowledge and understanding of the various business units' needs and encourage intuitive and creative solutions to system and process gaps while working within a restricted budget• Create innovative solutions to minimize system duplication amongst various business units within the University Show less

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  Icims

  Apr 2012 - Aug 2020

  • Work cohesively with project team to delivers exceptional customer service to all Clients (clients, vendors and internal resources)• Lead Implementation and Professional Services Projects of new iCIMS Customers• Assist with the development and management of project scope, issues, and escalations while continually setting client expectations• Perform consultations and optimization strategies, extended roll-outs, complex data migrations and advanced integrations (HRIS, Background, Assessment and others) as needed• Conduct analysis of client requirements• Work with clients to configure systems and coordinate training and product deployment efforts• Manage data conversion process, data validation and system testing• Support various Data Connections between iCIMS and 3rd party vendors (CSV, XML, Web Services API) Show less

  • Implementation Manager

    Sept 2015 - Aug 2020

  • Project Manager, Professional Services

    Apr 2012 - Sept 2015
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  Beamery

  Aug 2020 - Jan 2022

  Senior solutions delivery consultant
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  Walkme™

  Jan 2022 - Dec 2023

  Senior digital adoption consultant
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  Kpmg us

  Jan 2024 - now

  Manager, digital adoption