Experience

• 

  Centrum obsługi małej przedsiębiorczości "kompas"

  May 2007 - Sept 2009

  Chief accountant assistant

  - Professional customer service both in person and via phone- Coordinating documents transfer between the service center, Tax Office, Social Security and customers- Invoices translation (from English and German into Polish)- Office management- Equipment inventory and storage- General office support

• 

  Max brenner

  Aug 2010 - Jun 2011

  Sales associate

  - Professional customer service and advisory regarding products offered, both in person and via phone- Collection and preparation of larger orders for both corporate and individual clients- Inventory management and control- Cash register operations- Onboarding and trainings for newcomers

• 

  Credit suisse

  Aug 2012 - Nov 2022

  • Managing team of 8 specialists• People development and engagement strategy execution (training plans, career paths, employee engagement, mentoring, succession planning, talent review: developing talents and managing bottom performers; recruiting and retaining talents)• Client management: quarterly calls with internal clients who have SLA (Service Level Agreement) with the team, feedback exchange, expectation management, ad-hoc calls to solve pending issues, managing client's satisfaction level, expansion of existing client base• Stakeholder management: regular & ad-hoc calls with the stakeholders of the team, who influence T&E process, feedback exchange, expectation management• Monthly productivity report preparation for sector head• Preparation & implementation of T&E process improvement to reduce the number of loops and speed up processing time, KPI implementation; successful 20% reduction of loops and processing time• Managing 3 currently running projects for T&E team, related to team and scope expansion Show less Leader of the Knowledge Sharing Platform project• The goal of the project - creation of the platform in the form of a browser to share the most up-to-date know-how, reduce the time spent on training for new joiners, minimize the frequency of asking the same questions, by providing ready-to-use solutions and speed up the work of the whole sub-sector as well as increase the number of solved cases• Managing the work of the project team - review and update of the existing database, new input gathering, layout creation, categories set up, storage space and archive set up • Releasing the tool to the team and participating in the feedback gathering, reviewing and implementingSenior specialist of Expense Assistance service• Business expense reconciliation in line with internal policies, using SAP Concur• Comprehensive advisory regarding company policies and cooperation with internal and external teams, to find tailor-made solutions• Onboarding of new team members within the service, supporting the peers on more complex casesSenior specialist of Travel Assistance service for top and mid-level management• Comprehensive support in the area of business travel organization (booking flights, hotels, corporate apartments, trains, taxies and car rentals)• Advising on travel arrangements, visas, passports and security requirements• Cooperation with various travel agencies and suppliers to provide satisfactory and high quality customer service• Onboarding of new team members within the service, supporting the peers on more complex casesSenior specialist of American Express corporate credit cards business support service• Assisting Swiss-based employees with AmEx card issuance and maintenance• Preparation and delivery of various financial and business-related reports• Cooperation with internal and external teams to ensure high level of customer service• Onboarding of new team members within the service, supporting the peers on more complex cases Show less Owner and coordinator of Expense Assistance service for top and mid-levelmanagement• Business expense reconciliation in line with internal policies by usingspecial reimbursement tool (Concur)• Comprehensive advisory regarding company policies and cooperationwith internal and external teams in order to find tailor-made solutions• Client onboarding and maintenance of knowledge sharing and process-relatedissues (service training coordinator, preparing presentations andmanuals, knowledge sharing meetings, advisory on processes, webpagemaintenance)Supporting top and mid-level management from Europe, United States andAsia with organization of business travels• Booking flights, hotels, corporate apartments, trains, taxies and carrentals• Advising on travel arrangements, visas, passports and securityrequirements• Cooperation with various travel agencies and suppliers to providesatisfactory and high quality customer serviceLeading specialist of American Express corporate credit cards business supportservice• Assisting Swiss-based employees with corporate card issuance,cancellation and card amendments• Preparation and delivery of various financial and business-related reports• Cooperation with internal and external teams to ensure high level ofcustomer service• Onboarding of new team members within the service (trainings, workshadowing)• Advising on any requests related to AmEx card issues Show less While working in a dynamic and fast-paced environment, my tasks include but are not limited to:Expense assistance:- Supporting internal clients with business expense reports preparation in line with internal policies, ensuring timely reimbursement - Providing full advisory on demand regarding business expense reconciliation process- Cooperation with all parties involved in the process – technical support team, expense policy specialists, external vendors, corporate card providersTravel assistance:- Arranging business travels (flights, accommodation, rental cars, taxis) for internal clients- Providing advisory regarding travel arrangements, e.g. visas, passports and vaccinations- Keeping clients up to date with any travel related changes- Providing full advisory for clients in case of any issues during the business tripOther business administration processes:- Administration of Corporate Cards of internal clients (issuance, cancellation and card amendments)- Corporate card reports preparation on regular basis and distribution to proper controllers within the bank- Business meetings and video conferences booking (including attendees calendar administration, room booking, invitation sending and status updates) within worldwide Credit Suisse locations- Administration of new and existing internal policies within division - Granting and removing accesses to various applications and programs to employees- Professional customer service via phone, e-mail and in person- Newcomers onboarding and training Show less Intranet pages:- Administration of existing internal pages, including updating or deleting pages upon request- Creation of new pages according to customer's requirements and internal policy- Advisory regarding page layout, colors and images used, in order to meet customer's needsSurvey forms:- Administration of existing survey forms, including releasing/closing, updating, deleting - upon request- Creation on new survey forms according to customer's requirements- Survey results collection and delivery to customer Show less

  • Business Assistance Manager

    Mar 2021 - Nov 2022

  • Senior Business Management Specialist

    Jul 2019 - Mar 2021

  • Management Support Specialist

    Sept 2016 - Jul 2019

  • Administrative Specialist

    Nov 2012 - Sept 2016

  • Intern at Intranet Publishing Services

    Aug 2012 - Nov 2012
• 

  Smith+nephew

  Dec 2022 - now

  Transparency reporting analyst

  Managing transparency reporting process and preparing possible improvements to reduce gaps and mistakes in the processTransparency reporting preparation, covering 3 markets, ensuring that all cross-border spends are captured and reported to avoid financial and legal penaltiesCooperation with various departments within the company to obtain all required data for report preparationWorking with various tools and programs to create proper reports: Power BI, Excel, MS Access, Centris, ConcurDaily invoice indexing for Accounts Payable department to ensure timely payments for purchases and services providedOnboarding of new joiners into both processes Show less