Experience

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  Aimco apartment homes

  Nov 1997 - Jan 2009

  Regional property manager

  Founding Regional Manager for student housing division within AIMCO, collaborated with senior management to create role and responsibilities for RPM. Managed overall daily operations of as many as 8 student communities consisting of 2,164 units consistently occupied above 95%. Led 65 employees in 3 states. Helped create and launch student housing division. • Planned and hosted student events throughout the year for residents, potential residents, and their families. • Handled all aspects of administrative and financial management. • Developed and managed annual budgets of $9 million. • Conducted consistent market research and identified emerging market trends. • Increased customer retention at all student communities by over 20% as well as customer satisfaction levels. • Achieved occupancy rates of 95%+ and delinquency of 2% or less. • Exceeded sales objectives on a consistent basis, maximized revenue potential and increased customer ratings. • Selected to speak at AIMCO's Town Hall meeting on multiple occasions. • Awarded the Presidential Gold Star for being the recipient of the Employee of the Year Award. Show less

• 

  Wilkinson asset management

  Jan 2009 - Jul 2020

  WAM is a portfolio of seventeen properties consisting of 5,795 units in Atlanta, Indianapolis, and Chicago. We are a full-service management company specializing in Conventional Multifamily Housing, Student and University Housing, Senior Housing and Commercial space. • Assist in determining and formulating policies and provide the overall direction of the company within the guidelines set by President and Board of Directors. • Mentor, coach, supervise, and develop 6 Indianapolis properties and oversee staff of 60 site team members, a Regional Manager, and a Regional Maintenance Director. • Responsible for property risk management, safety standards and employee and resident liability. • Responsible for developing individual site business plans including: alignment of investment objectives, forecast sales goals, marketing, people development, asset quality, and financial goals and objectives. • Determine, implement, and follow up on any corrective action plans for deficiencies found throughout the organization. • Create, implement, and execute multi-million-dollar annual budgets. • Conduct monthly financial reviews. • Manage cross-functional collaboration to drive team engagement and keep members on course to achieve company targets. Show less Managed overall daily operations of as many as 9 conventional and student housing communities consisting of 2,499 apartment homes located in 4 states. Oversaw staff of approximately 60 direct reports. Worked directly with vendors to ensure accurate, cost effective, and timely project completion. Responsible for financial performance/property profitability through continuous analysis to identify delinquency, revenue loss, occupancy rates, and customer satisfaction levels. • Achieved and maintained average physical occupancy above 97% at student properties, 95%+ at conventional. • Increased occupancy from 79% - 97% upon takeover of student community, University Plains, in Ames, IA. • Prepared and managed annual operating budget validated monthly through owner and variance reports. • Promoted direct reports to ACM, SM and CM roles. • Yearly employee reviews reflect met or exceeded NOI expectations. • Travel planning to ensure site visits are well planned and quarterly inspections completed. • Managed invoice processing and coding. • Worked closely with Community Manager and site teams to ensure occupancy and performance goals were consistently met. • Managed performance of contractors and vendors to ensure adherence to work orders and budgets. • Drove operations growth by recruiting, training, and managing top-performing teams to exceed objectives. Show less

  • Vice President Operations

    Jul 2018 - Jul 2020

  • Regional Property Manager

    Jan 2009 - Jul 2018
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  Vicinia property management

  Jul 2020 - now

  Vice president of operations

  Vicinia Property Management Territory: Indiana, Alabama, Tennessee, Kentucky, and Texas. Portfolio of seventeen properties consisting of 5,795 units specializing in Conventional Multifamily Housing, Student and University Housing, Senior Housing and Commercial space.•Assist in determining and formulating policies and provide overall direction of the company within guidelines set by President and Board of Directors.•Mentor, coach, supervise, and develop properties and oversee staff of 60 site team members, Regional Manager, and Regional Maintenance Director.•Responsible for property risk management, safety standards and employee and resident liability.•Responsible for developing individual site business plans including: alignment of investment objectives, forecast sales goals, marketing, people development, asset quality, and financial goals and objectives.•Determine, implement, and follow up on any corrective action plans for deficiencies found throughout the organization.•Create, implement, and execute multi-million-dollar annual budgets.•Conduct monthly financial reviews.•Managed cross-functional collaboration to drive team engagement and keep members on course to achieve company targets. Show less