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Albert Joseph Imperial

Albert joseph imperial

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location of Albert Joseph ImperialMétro de Manille, Région Capitale Nationale, Philippines
Phone number of Albert Joseph Imperial+91 xxxx xxxxx
Followers of Albert Joseph Imperial464 followers

  • Timeline

    Jan 2006 - Jan 2009

    Technical Support Manager

    Dell
    Jan 2009 - Sept 2011

    Technical Support Supervisor

    Teleperformance
    Sept 2011 - Mar 2012

    Technical Support Coach

    Sitel
    Jan 2012 - Jan 2015

    Global Service Desk Team Manager

    Thomson Reuters
    Jan 2015 - Jan 2018

    Service Delivery Manager

    IBM Global Business Process Services
    Current Company
    Sept 2018 - now

    Associate Director

    The Depository Trust & Clearing Corporation (DTCC)

  • About me

    Associate Director at The Depository Trust & Clearing Corporation (DTCC)

  • Education

    • University of the philippines

      1995 - 2000
      Bachelor of science (bs) tourism and travel services management

      Activités et associations :Society for Tourism Advancement and Growth, UP Varsity Swimming Team

    • San beda college

      1991 - 1995
      High school/secondary diplomas and certificates

  • Experience

    • Dell

      Jan 2006 - Jan 2009

      • Technical Support Manager

        Jan 2006 - Jan 2009

      • Technical Support Manager

        Jan 2006 - Jan 2009

    • Teleperformance

      Jan 2009 - Sept 2011
      Technical support supervisor

      Ensures that each agent in my team is focused to deliver results by meeting and exceeding the company's KPI's.

    • Sitel

      Sept 2011 - Mar 2012
      Technical support coach

      I managed a team of 15 agents to meet the goals of the program.I conduct career development discussions with team members.I conduct regular coaching and feedback sessions with each agent.

    • Thomson reuters

      Jan 2012 - Jan 2015
      Global service desk team manager

      Maintains information technology strategies by managing 15 help desk analysts.Accomplish Information Technology goals through planning, mentoring and monitoring the analyst's performance.

    • Ibm global business process services

      Jan 2015 - Jan 2018
      Service delivery manager

      As a Service Delivery Manager, I am tasked to oversee the day to day operations of the global help desk of the client that we support. I ensure that service levels are met at all times. It is also expected of me to formulate process for the continuous improvement of the desk.

    • The depository trust & clearing corporation (dtcc)

      Sept 2018 - now
      Associate director

  • Licenses & Certifications

    • Pqa certified accessor

      Department of trade and industries

  • Honors & Awards

    • Awarded to Albert Joseph Imperial
      People Manager of the year IBM 1 décembre 2015 awarded as the best manager for 2015 for thomson reuters account